K2 / Fitness Maniacs
Privacy Policy
K2 FITNESS MANIACS / YOUR PRIVACY MATTERS
YOUR PRIVACY.
CLEARLY EXPLAINED.
Shopping for your next essentials should feel straightforward. So should understanding what happens to your information. This policy explains what we collect, why we use it, who receives it and the choices and rights available to you.
Last updated: 14/09/2026
Information, not blanket consent.
This notice explains our use of personal information when you browse our website, place an order, create an account or contact us. Reading this policy or continuing to use the website does not, by itself, mean that you consent to optional marketing or tracking.
01 / WHO IS RESPONSIBLE
THE PEOPLE BEHIND YOUR PURCHASE.
K2 Fitness Maniacs is the trading name of the business identified below. This business is the data controller for the personal information it processes for the purposes described in this policy.
Legal business name:
Filippos Michael
Registered business address:
Arch. Makarios Avenue, Shop 2, 7000 Meneou, Larnaca, Cyprus.
Contact us about your privacy
Shop address
Arch. Makarios Avenue, Shop 2,
7000 Meneou, Larnaca, Cyprus.
02 / THE INFORMATION WE USE
WHAT YOU SHARE. WHAT YOUR VISIT GENERATES.
Account & contact details
Your name, email address, telephone number, account identifiers, login information, saved addresses and preferences that you provide when registering, shopping or contacting us.
Orders, payments & rewards
Products purchased, billing and delivery details, order references, payment method and status, transaction references, returns and refunds. If you use coupons, Club Points or your wallet, we also process the associated balances and transaction history.
Messages & website activity
Enquiries, support messages and attachments you send us, together with technical information such as IP addresses, browser details, access logs and session identifiers. Optional usage or advertising information depends on the technologies enabled and your consent where required.
Information comes directly from you, from your interaction with the website and, where relevant, from payment providers, delivery services and a sign-in provider you choose. If you provide another person's delivery details, please make them aware of this notice.
Please do not send passwords, full card details or unnecessary medical information through ordinary contact forms or messages. Contact us first if a product-safety enquiry requires sensitive information.
03 / WHY WE USE YOUR INFORMATION
A CLEAR PURPOSE. AN APPROPRIATE LEGAL BASIS.
Processing your purchases
To take payment, fulfil and deliver orders, provide tracking information, handle returns and send necessary order updates.
Legal basis: performance of a contract, steps requested before a purchase and applicable legal obligations.
Providing account & loyalty services
To administer the account, saved information, Club Points, wallet transactions and offers you choose to use.
Legal basis: performance of the account or programme services requested by you.
Responding & keeping the service secure
To answer general enquiries, investigate technical problems, prevent abuse and protect customers, transactions and our systems.
Legal basis: contractual necessity for purchase-related enquiries; legitimate interests in customer service, security and fraud prevention for other relevant activities.
Meeting legal responsibilities
To maintain required accounting records, comply with lawful requests and establish, exercise or defend legal claims.
Legal basis: legal obligations; legitimate interests in protecting legal rights where applicable.
Optional marketing and consent-requiring tracking are addressed below. Where we rely on legitimate interests, we must consider your rights and reasonable expectations. If you do not provide information needed to fulfil an order or a legal requirement, we may be unable to complete that transaction.
04 / PAYMENTS & SERVICE PROVIDERS
WHO HELPS US SERVE YOU.
We share relevant information with providers needed to operate the store, such as hosting and IT support, payment services, delivery companies and email providers. Professional advisers and authorities may receive information where necessary and lawful.
Your selected payment provider processes the information needed for the payment. We use transaction references, payment status and related records to administer purchases and refunds.
Providers acting on our behalf must operate under appropriate data-processing arrangements. Some recipients, including certain payment and delivery providers, also process information for their own legal responsibilities.
We do not sell your personal information.
05 / GOOGLE SIGN-IN
AN OPTIONAL WAY TO CONNECT.
If you choose Sign in with Google, we receive the account information authorised through that service, such as your name, email address, profile picture and account identifier. We use this information to create or authenticate your K2 Fitness Maniacs account.
Google handles authentication through its own service. You can review or revoke the connection through your Google account settings.
Manage your Google connections →Disconnecting Google does not automatically delete your store account or records we must retain. Contact us to request account deletion or exercise your privacy rights.
06 / MAPS, WHATSAPP & EXTERNAL SERVICES
KNOW WHEN ANOTHER SERVICE IS INVOLVED.
Finding the shop
Our contact page includes Google Maps. Loading embedded map content can send technical information, including your IP address and browser details, to Google. Google's own privacy information applies to its processing. You can also use our written shop address without interacting with the map.
Google's Privacy Policy →Messaging the team
If you contact us through WhatsApp, we receive the information you share, including your telephone number and messages, so we can respond. WhatsApp also processes information under its own privacy terms. Email and telephone remain available if you prefer not to use that service.
Other external links take you to services with their own privacy practices. Where an embedded service requires consent, the corresponding consent rules apply before it is loaded.
08 / NEWSLETTERS & MARKETING
STAY IN THE LOOP. ON YOUR TERMS.
Where you consent to receive marketing, we use your contact details to send the updates and offers you requested. You can unsubscribe through the link in our marketing emails or contact us to withdraw your consent.
Withdrawal does not affect the lawfulness of earlier processing. We may retain a minimal record of your preference to help prevent further unwanted marketing.
Necessary order confirmations, delivery updates and account-security messages are service communications, not optional marketing.
09 / INTERNATIONAL DATA TRANSFERS
PROTECTION BEYOND BORDERS.
Some providers may process information outside the European Economic Area. Such transfers require a valid legal mechanism, for example an applicable European Commission adequacy decision or appropriate contractual safeguards with any necessary supplementary measures.
You can contact us for information about relevant transfers and how to obtain a copy of the applicable safeguards, subject to necessary redactions.
10 / HOW LONG INFORMATION IS KEPT
A REASON TO KEEP IT. A TIME TO REMOVE IT.
Retention depends on the purpose of the record, applicable legal requirements and whether it is needed to resolve a dispute. Personal information should not be kept indefinitely simply because storage is available.
Orders, invoices and financial records
Kept for the periods required by applicable accounting and tax laws, and where necessary for legal claims.
Accounts and loyalty information
Kept while needed to provide the account or programme, subject to account-closure and inactivity rules. Records with separate legal retention requirements may remain after closure.
Support messages and security logs
Kept for the periods needed to resolve enquiries, investigate incidents and handle relevant follow-up or disputes.
Marketing preferences and backups
Preference records may be retained to demonstrate consent or honour an opt-out. Backup copies are subject to their documented replacement and deletion cycle.
11 / SECURITY & ACCOUNT SAFETY
SHARED CARE. CLEAR RESPONSIBILITIES.
We use technical and organisational safeguards appropriate to the risks involved in handling personal information. No online service can guarantee absolute security, but this does not reduce our legal responsibilities.
Use a strong, unique password and contact us if you suspect unauthorised access. Keep your order-tracking code private, because a valid code can provide access to order information.
Our store is not designed for children to submit personal information independently. If you believe a child has provided information without appropriate authorisation, contact us so we can review the circumstances and take appropriate action.
12 / AUTOMATION & PROFILING
UNDERSTANDING AUTOMATED FEATURES.
Store features may calculate discounts, Club Points or wallet balances automatically. These routine calculations are distinct from decisions made entirely by automated means that produce legal or similarly significant effects.
13 / YOUR PRIVACY RIGHTS
YOUR INFORMATION.
YOUR VOICE MATTERS.
Depending on the circumstances and legal basis, you may:
- Request access to your personal information and a copy of it.
- Ask us to correct inaccurate or incomplete information.
- Request deletion or restriction of processing where applicable.
- Request eligible information in a portable format.
- Object to processing based on legitimate interests because of your particular situation.
- Object to direct marketing at any time.
- Withdraw consent without affecting earlier lawful processing.
- Exercise applicable safeguards concerning solely automated significant decisions.
How to make a request
Email us with your request. We may ask for proportionate information to confirm your identity. Requests are normally free, and we respond without undue delay, usually within one month. Where permitted, complex or numerous requests may require up to two additional months; we will explain any extension within the first month.
Contact us about your data →14 / QUESTIONS & COMPLAINTS
HELP IS ALWAYS AN OPTION.
We welcome the opportunity to address a privacy concern. You also have the right to complain directly to a data protection supervisory authority, particularly where you live, work or believe an infringement occurred. You do not have to contact us first.
In Cyprus, the relevant authority is the Commissioner for Personal Data Protection.
Cyprus authority: how to lodge a complaint →15 / UPDATES TO THIS NOTICE
KEEPING YOU INFORMED.
We may update this policy when our services, providers or legal requirements change. The date at the top identifies the latest version.
Where required, we will bring material changes to your attention before new processing begins and obtain fresh consent if necessary. Publishing an update does not create consent or remove your existing privacy rights.
REAL PEOPLE. STRAIGHTFORWARD ANSWERS.
