K2 / Fitness Maniacs
Return Policy
K2 FITNESS MANIACS / RETURNS & REFUNDS
A CHANGE OF PLAN.
A CLEAR WAY FORWARD.
Not quite what you needed? Something wrong with your delivery? Our team is here to help you understand your options and take the next step with confidence.
CHANGED YOUR MIND?
14 DAYS
To tell us you wish to withdraw from an eligible online purchase, starting from the day after delivery.
Product exceptions apply. Your rights concerning faulty, damaged or incorrect goods are separate.
LET'S MAKE IT STRAIGHTFORWARD
YOUR RETURN. THREE CLEAR STEPS.
TELL US.
Send a clear message that you wish to return your purchase. Include your name, order number and the products concerned so we can identify your order.
info@fitnessmaniacs.com.cyPACK & RETURN.
For a change-of-mind return, send the goods back within 14 days after notifying us. Pack them securely and include your order reference.
Contact us for return-delivery instructions. Keep proof of postage; a tracked service is recommended.
WE HANDLE THE REFUND.
We will identify the returned items and arrange the refund under the rules below. Refunds normally go back to the original payment method, not compulsory store credit.
If another refund method is needed, we will agree it with you without charging a refund fee.
ELIGIBLE ONLINE PURCHASES
A LITTLE TIME TO RECONSIDER.
You can withdraw from an eligible online consumer purchase without giving a reason. Notify us within 14 days after receiving the goods. For one order delivered in separate parts, the period normally starts after the last item arrives.
Please retain the packaging, labels and accessories where possible. You may inspect eligible goods as you would in a shop; handling beyond what is necessary may result in a deduction reflecting their reduced value.
Discounted products retain the same statutory protection. Your right to withdraw does not depend on prior approval from our team.
PRODUCT SAFETY MATTERS
WHEN EXCEPTIONS APPLY.
Certain goods are excluded from change-of-mind returns. Relevant examples include:
- Sealed goods that are unsuitable for return for health-protection or hygiene reasons, once unsealed after delivery.
- Goods liable to deteriorate or expire rapidly.
These exceptions do not automatically apply to every supplement or food product. If you are unsure, contact us before opening the product.
None of these exceptions removes your rights if an item is faulty, damaged or not what you ordered.
SOMETHING NOT RIGHT?
DAMAGED. INCORRECT.
WE'RE HERE TO HELP.
Contact us as soon as you notice a problem. Your order reference and, where practical, photos of the item, packaging and batch number will help us understand what happened.
We will arrange the remedy required by applicable consumer law, such as replacement, repair where appropriate, or a price reduction or refund where the relevant conditions are met. Necessary return costs for faulty or incorrect goods are our responsibility.
Reporting a delivery problem within 48 hours is helpful, but it is not a deadline that removes your statutory rights.
RETURN DELIVERY
WHO COVERS THE COST?
For a change-of-mind return, you pay the direct return-shipping cost, provided we informed you of this before purchase, unless we agree otherwise.
For faulty, damaged or incorrect goods, contact us so we can arrange an appropriate return method at our expense. Please use protective packaging and retain your dispatch receipt.
YOUR REFUND
BACK TO YOUR PAYMENT METHOD.
For a statutory withdrawal, we refund you without undue delay and within 14 days after receiving your notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first.
When you withdraw from the whole order, the refund includes the standard outbound delivery charge. Extra costs for a more expensive delivery option are not refundable.
Refunds use the original payment method unless you expressly agree otherwise. Your payment provider may need additional time to display the credit.
PREFER SOMETHING DIFFERENT?
We do not offer direct change-of-mind exchanges. You can return an eligible item and place a separate order for your preferred product. This does not affect your right to a replacement where goods are faulty or do not match your order.
REAL PEOPLE. REAL SUPPORT.
LET'S SORT OUT YOUR RETURN.
Email your order reference and the items concerned, or call our team if you need guidance.
This policy describes returns for online consumer purchases. For change-of-mind requests concerning in-store purchases, please speak with our team. Nothing here limits your statutory consumer rights. Any future policy changes will not reduce the rights attached to purchases already made.
