K2 / Fitness Maniacs
Support Policy
K2 FITNESS MANIACS / CUSTOMER CARE
REAL PEOPLE.
REAL SUPPORT.
A question about your order? Looking for more information before you buy? We are here to make your experience straightforward, from choosing your essentials to getting them to your door.
WHEN WE ARE HERE
Monday to Friday
9 AM – 6 PM
Saturday & Sunday: Closed
All times are local to Cyprus.
LET'S TALK
CHOOSE HOW TO REACH US.
MESSAGE THE TEAM
Send us your question or an order reference. We will get back to you during our support hours.
SEND THE DETAILS
Ideal for order enquiries, product questions, feedback or anything that needs a little more detail.
SPEAK WITH US
Phone
Prefer a conversation? Call our team during business hours for help with your shopping enquiries.
24–48 hours
Our email response target
We aim to answer email enquiries within this timeframe. Phone support is available during business hours, and WhatsApp replies depend on team availability. Messages received while we are closed will be picked up when support resumes.
A LITTLE INFORMATION GOES A LONG WAY
HELP US HELP YOU.
01 / YOUR ORDER
From checkout to your doorstep.
For delivery updates, tracking information or a requested order change, contact us with your order number and the email address used at checkout.
If you need to change something, get in touch as soon as possible. We will check your order's status and explain the available options.
02 / PRODUCT QUESTIONS
Know what you are choosing.
Send us the product name or a link to its page. We can help explain product information, ingredients and the manufacturer's usage instructions so you can make an informed choice.
Our team does not provide medical advice. For personalised guidance about dosage, medication or a health condition, please speak with your doctor or pharmacist.
03 / FEEDBACK & CONCERNS
We are listening.
Something not quite right, or an idea that could make your experience better? Tell us. We welcome your feedback and take complaints seriously.
Email a clear description of the issue, your order reference where relevant, and any helpful photos. We will review the details and explain the next steps.
04 / GOOD TO KNOW
Clear communication. Safer support.
When following up by email, reply to the same conversation so we can keep your enquiry together. Never send passwords, verification codes or full payment-card details.
We may update this Support Policy from time to time. The latest version will always be published on this page.
YOUR NEXT STEP? JUST ASK.
Thank you for choosing K2 Fitness Maniacs. We are here to help.
